the blog Synergy

Wednesday, September 20, 2006

Learning questions of synergy

Rosa posed a few good questions here on the Team Synergy blog. I have been busy composing an answer (actually several answers) and I am about ready to reveal them.

Are you ready?

I hope so.

Rosa's first question:

How will our LEARNING STYLES and HABITS have to EVOLVE so that the web communications of our future serve to POWER partnerships, teams, groups and communities?

I think the key to this is our respect for the individual. The web communications are done with tools of technology: instant messaging (IM), voice over IP, email, blog, video blog, podcasting, wikis, etc. There are plenty of tools. But they are only tools. They still require people to operate and use them. We must be mindful that there is another person on the other end and they may not be as adept at the tool as we are. We must be mindful of the verbal communication studies that show 15% of the actual communication is in the words we use, another 20% in the tone of our voice, and 55% in our body language. When we do email or IM, it is only the text that is present. When video phones become common, then the body and facial expressions can come back into the picture to help convey the message.

Until then, be kind to one another.
Confirm what is being said/written, so you do not go off having half heard something.

There is more in common amongst us than there are differences. We need to be kind and patient to explore each other to let this come out into the open.

I heard (via Steve Garfield's field report on Rocketboom) Jeff Jarvis say that the battle between distribution and content was wrong, the conversation is the kingdom and trust is the king.

We need to get to a position of trust with one another in order to succeed together.

It won't be easy. But therein lies the challenge!

Question 2

Question 3

Question 4

Question 5

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  • At 11:24 AM, Blogger Rosa Say said…

    Thank you Steve, and very well said. Respect and Kindness do loom large, don't they.

    It occurs to me that there is still a huge gap between those of us who are internet geeks (if you know RSS at all, you ARE one) and the vast majority of the rest of the world, and as we learn to be more "electronically savvy" we need to be more "relationship savvy" with greater empathy for how another person harnesses this communication superhighway.

    Mindfulness is a very good thing for us to cultivate, and at the end of the day, conversation must trump technology.

  • At 3:28 PM, Blogger Trevor Gay said…

    Hi Steve and Rosa

    To me e-mail is the most wonderful thing ever invented for communications in my lifetime. I now have more friends that I have never met than those I have met. This brings with it many challenges. All those I consider friends – including my Blog synergy colleagues - that have come about through virtual relationships have been developed over many months based on mutual trust, mutual integrity and honesty and getting to know each other. I know many people worry about the new forms of technology but for me it is wonderful as long as it is used to support the traditional way of getting to know people and building a relationship.

    Moving away slightly, I am fascinated by how some people seem to think the new technology will somehow magically make them money. The attitude seems to be ‘Let’s create a website or a Blog and we will make money.’

    I disagree with that entirely. How you make a reputation and therefore (if you are lucky) make money, is through hard work, blood, sweat and tears. I don’t believe there is such a thing as an ‘overnight success.’ Success come through hard work and takes many years. The new technology can assist us greatly in all walks of life but it must not be the ‘cart before the horse.’

    Phew .... I feel so much better now after that Friday night rant :-)

  • At 8:32 PM, Blogger Phil Gerbyshak said…

    Thanks for your outstanding answers to some tough questions Steve. People, NOT technology, are what make the difference. Thanks for the reminder.


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