the blog Synergy

Monday, October 03, 2005

The system and the management with soul

"The will of system is a lack of honesty"

Friedrich Nietzsche

I´ve chosen this quote to illustrate my feelings on what I call systemic thinking. I´ve found this way of thinking in many different situations, some at work and others outside the work context.

Systemic thinking is based on the idea of representation. It takes for granted that any accurate representation of a situation can provide the best conditions for a decision taking process. This can even be true, but what systemic thinking fails to recognize is that any representation is just a map of the problem.

The second strong point in any systemic thinking is that there are statistical trends that help us to solve our problems. If you try to adjust the solutions to the big numbers, you have done a good job.

What the systemic thinking misses is that in any representation there are gaps and missing points. If you forget these points your measures will not be useful for the forgotten elements. When these elements are people with problems, you are just leaving them alone.

The big numbers are abstractions, they don´t reach to the individual needs of the persons. If you are a leader you must keep in mind that every soul demands a response from you. That must be your commitment.

2 Comments:

  • At 5:54 PM, Blogger Steve Sherlock said…

    Great posting Felix! There is much truth to this. Many who like the systemic process and act on it seem so cold and disconnected for this very aspect, misunderstanding or under appreciating the values of the individual problems being left behind.

     
  • At 9:33 PM, Blogger Troy Worman said…

    Abstractions make it easy for us to get through the day; however, in order to make a difference, one must see beyond the abstractions to the people affected by a specific circumstance and take action.

     

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